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Data Protection Lavender House

Our Privacy Policy gives you information on what we collect, how we use it and how we keep it secure.

Generally, we collect your information whenever you decide to interact with us. This could include when you do some of the following:

  • Register on our site
  • Place an order
  • Sign up to our e-newlsetter

What information do we collect and how?

We only collect the information that’s necessary to ship the orders received via website, or to send you our e-newsletter.

Information we obtain directly from you:

When you place an order online, we need to collect following information to process orders

  • First and last name
  • Email address
  • Delivery address
  • Billing address
  • Phone numbers

** We do not store any payment card details on our website. All payments are directly processed by the merchant bank or PayPal.

How do we collect your information.

We care about your privacy, we will never share, sell, rent or trade your personally identifiable information to any third parties without your prior consent.

Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems.

It is sometimes necessary for us to allow external parties access to your data in order to perform services on our behalf. We make sure anyone who provides a service for Lavender House enters into an agreement with us and meets our standards for data security. They will not use your data for anything other than the clearly defined purpose relating to the service that they are providing.

We may share your details with:

  • Service providers who work on behalf of Lavender House for the performance of any contract we enter into with them or you, for example payment processing, courier and mail delivery providers, our marketing agencies, website hosting or email delivery service.

Despite all our precautions, no data transmission over the internet is 100% secure. So, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention to the fact that you do so at your own risk as with any online service.

Changes to our policy. If we decide to change our privacy policy, we will post those changes on this page. We may also inform you of any changes where we hold an appropriate email address for you.

Changes to your personal details. You have the right to request information about the details we hold about you at anytime, and if necessary ask us to delete the information if you request us to do so. This request must be in writing and sent to our normal business postal address, please. We will respond to you within 28 days.

E-newsletter. We also hold your email address information for email marketing purposes to keep you updated with relevant news and information about Lavender House, lour services and products, and never share this information with anyone else other than those detailed previously. All emails you receive will include an option to ‘unsubscribe’ from our e-mail database, and you will not receive future email marketing correspondence.  Alternatively, you can contact us directly in writing to request that your details be removed from our e-mail marketing database, this can be done via our normal business postal address. Should you change your mind, you can ‘opt-in’ again via:

  • Online form
  • Completing our subscription form in-store
  • Writing to us – via post or by email